Volvo Car USA Takes Giant Strides to Improve Customer Satisfaction and Safety
Volvo Car USA is looking to improve customer satisfaction with the introduction of automated vehicle-inspection technology from UVEye. This high-speed, camera-based system utilizes artificial-intelligence and machine-learning technologies to check tires, underbody components and vehicle exteriors for defects, missing parts and other safety-related issues. The process takes seconds to complete and is expected to help Volvo Cars strengthen its reputation for product quality and safety.
In addition to this new technology, Volvo Cars is investing in a tech hub in Stockholm, creating a workspace for more than 700 professionals skilled in software engineering, data science and analytics, product management, online business and user experience. This investment is expected to help Volvo Cars improve their software issues and create better products.
However, some suggest that Volvo Cars should also invest in collecting owner input and feedback for product improvement. Third party groups such as InSites Consulting are too far disconnected from the company to be of any real help. By collecting direct feedback from owners, Volvo Cars can gain valuable insights into how they can further improve their products and services.
Overall, Volvo Car USA’s new automated vehicle-inspection technology from UVEye looks to be a great step forward in improving customer satisfaction and safety. With the additional investment in a tech hub in Stockholm, Volvo Cars is taking steps to ensure that their products are of the highest quality and safety standards. Additionally, by collecting direct feedback from owners, Volvo Cars can gain valuable insights into how they can further improve their products and services.
What is Volvo Car USA doing to improve customer satisfaction?
Volvo Car USA is rolling out a new program to equip U.S. retailers with automated vehicle-inspection systems that aim to improve customer satisfaction and business efficiencies. The high-speed, camera-based systems from Israel-based UVeye utilize artificial-intelligence and machine-learning technologies to check tires, underbody components and vehicle exteriors for defects, missing parts and other safety-related issues.
How will this automated vehicle inspection process work?
This automated vehicle inspection process takes seconds to complete and is designed to detect any potential issues before they become a problem for customers. It can also be used to identify any necessary repairs or maintenance that may be needed in order to keep the vehicle running safely and efficiently.
Is Volvo Cars investing in additional jobs?
Yes, Volvo Cars is expanding its presence in Stockholm by investing in a tech hub in the centre of Sweden’s capital, creating a workspace for more than 700 professionals skilled in software engineering, data science and analytics, product management, online business and user experience.
Are there any plans to collect owner input and feedback for product improvement?
Yes, Volvo Cars has partnered with 3rd party 'InSites Consulting' group to collect owner input and feedback for product improvement. This will help ensure that customer needs are being met and that products are being developed with their feedback in mind.
What other initiatives is Volvo Cars taking to improve customer satisfaction?
Volvo Cars is also investing in a new customer service platform, which will provide customers with access to personalized services and support. This platform will enable customers to book service appointments, view their vehicle’s maintenance history, and receive notifications about upcoming service needs. Additionally, Volvo Cars is introducing a new mobile app that will allow customers to access their vehicles remotely and control certain features from their smartphones.