Unhappy Customers and Poor Customer Service at Tesla: Tips for Buyers Before Making a Decision
Tesla has been a popular car brand for many years, but recently customers have been voicing their dissatisfaction with the company's customer service. One unhappy customer shared their experience of purchasing a Tesla Model 3 in December 2019. They had planned to purchase another vehicle for their family and jumped at the special promotion Tesla posted on December 22, 2023. After waiting until January 7, 2023, they received a text message to schedule delivery of their car. When they asked to move the delivery date to the following weekend, they were denied. The customer was also disappointed that they lost out on the $7500 credit and 10K free supercharge if they couldn't get their car by the end of 2022.
The customer contacted Tesla's customer service but had no luck. They suggest trying to get the price of the order reduced to the new price or canceling the order and placing a new one. Some states also have 3 days to back out of a contract, so it is worth checking into that option as well. It would be nice if there was a “30 day price guarantee” clause, even if it was just a store credit for accessories. This would minimize the sting and offer some good will.
The customer suggests talking to the local service center sales team instead of customer service. They may be able to offer a free Wall Connector or Mobile Connector as compensation. A lawyer should not be consulted as it would likely be more expensive than the price difference. The best advice is to spread the word and ensure future buyers are aware of such situations.
In conclusion, Tesla has been receiving negative feedback from customers due to their poor customer service. This particular customer experienced difficulty when trying to take advantage of a special promotion and ended up losing out on credits and free supercharging. It is important for potential buyers to be aware of these issues before making a purchase decision. If you do decide to buy a Tesla, it is best to talk to the local service center sales team instead of customer service in order to receive better assistance and possibly some form of compensation for any inconvenience caused.
What should I do if I purchased a Tesla model 3 before the price drop?
Try to get the price of your order reduced to the new price, and if they don't, let them cancel the order and place a new one. You can also visit the service center or check if your state has a 3-day return policy.
Is there any way to get a refund for my purchase?
Don't talk to their customer service, talk to the local service center sales team. They might not be allowed to offer a cash rebate, but they might have access to stuff like a free Wall Connector or Mobile Connector to make things a little smoother. If that fails, then your only two choices would be live with it or talk to an attorney, but the latter would probably be more expensive than the price difference.
What advice do you have for future Tesla buyers?
Just a warning for Tesla future buyer. Their primary goal is more profits, so be aware of special promotions and discounts that may come up after you've already placed an order. It's best to wait until you're sure you won't miss out on any deals before making your purchase.
What other options do I have?
You could try to negotiate with the service center and see if they can offer you a discount or free upgrade. You can also look into leasing the car instead of buying it outright, as this will give you more flexibility in terms of price and payment options. Finally, you could consider trading in your current Tesla for a newer model.