Tesla Needs To Improve Their Customer Service - Tips on How to Make the Registration Process Easier for Customers
Tesla is a well-known electric car manufacturer that has been in the market for several years. Despite its popularity, customers have complained about their service. One customer recently purchased a Model 3 Tesla and picked it up December 27, 2023 but still hasn’t received any Florida registration or license tags. After trying to contact someone at the Center all day Thursday and Friday by phone, they were on hold for over two hours without getting any help. Emails and texts were also ignored.
The customer was understandably frustrated with the lack of response from Tesla and worried that their tag would expire in six days. Other customers chimed in to offer advice such as looking up the local service center on Google Maps, not worrying if it wasn’t 30 days yet since last week of the year is a crushing time for all car dealers and DMV, asking for mobile service instead of going to a full shop, and checking with the DMV to see if they had received the registration.
It appears that Tesla needs to improve their customer service when it comes to registering cars and responding to inquiries. Customers should be able to receive their registration information quickly and easily, instead of having to wait long periods of time or being completely ignored. It's important that Tesla takes steps to ensure that this doesn't happen again, so customers can feel confident that they will get the help they need when purchasing one of their vehicles.Tesla should also consider offering mobile services to customers who need help with registration or other issues. This would allow them to provide assistance without the customer having to leave their home, and it could potentially save time for both parties. Additionally, Tesla should make sure that they are responding promptly to emails and phone calls from customers so that they don't have to wait long periods of time before getting a response.
Finally, Tesla needs to ensure that all of its service centers are properly staffed in order for them be able respond quickly and efficiently when needed. If there is not enough staff available at any given location then this can lead delays in processing paperwork or answering questions which can cause frustration among customers.
Overall, it's clear that Tesla needs some improvements when it comes providing customer service related issues such as registering cars or responding inquiries from potential buyers. By taking steps such as offering mobile services, ensuring prompt responses via email/phone calls and making sure all locations are adequately staffed; Tesla will be better equipped handle these types of situations more effectively going forward. This will help to ensure that customers have a positive experience when purchasing one of their vehicles and can feel confident in the service they receive from Tesla.
I purchased a Model 3 Tesla and picked it up December 27, 2023, but I have not received any Florida registration or license tags. What should I do?
Look up your local service center on Google Maps and call its sales or service departments. If 30 days pass and you can, go to delivery center and ask for new temp tag. Ask for mobile service, they’re usually much faster. Check with your DMV and see if they have received the registration. If not, then ask what to do. Odds are that you will go in for a new temporary tag.
Is it normal to wait this long for registration or license tags?
Last week of the year is a crushing time for all car dealers and DMV, so it is normal to wait this long. The Florida DMV isn’t backed up, they are just notoriously slow.
Will I get fined for having an expired temp tag?
Most police officers are reasonable people and doubtful you would be fined for being a few days over. However, Florida Highway Patrol may ticket people for small offenses. Where the OP could get a ticket is parked on certain streets where one of the counties is cracking down on parking - but that just gives him an extra 15 days to get the registration, bring it to court, and get the ticket dismissed.
How can I contact Tesla?
You can try calling them at 781-361-1471 or emailing them, however their phone system is abysmal and emails are ignored. Texts are also ignored.
What if I am not satisfied with Tesla's service?
Unfortunately, this forum is not run by Tesla so they won't help you from here. If you're still unsatisfied with their service after trying to contact them, then you may want to consider not recommending their cars to anyone else in the future. You can also write a review on their website or social media page to express your dissatisfaction.