RIVIAN How Rivian can Regain Trust with Customers and Improve Delivery Expectations Rivian has been in the news for a while now, and many people have been eagerly awaiting their electric vehicles. After three years of waiting, some customers are disappointed, disenchanted, and distracted by the lack of transparency from the company. Rivian initially promised delivery dates that were not realistic, leading
TRUST Rebuilding Trust with Customers: Rivian's Plan to Address Recent Delivery Issues and Increase Customer Satisfaction Rivian's delivery delays and issues have been a source of frustration for many customers. It seems like they are not meeting the expectations set by their own 8-step checklist, trade-in value SLA, and confirmed delivery dates. The communication from guides has been poor, making it difficult to understand what is
TRUST Reverting Pre-Order Price Increase Can Rebuild Trust with Rivian Customers - RJ Scaringe Must Lead from The Front Rivian’s decision to increase the price of pre-ordered vehicles has left many customers feeling disheartened and disappointed. Pre-order holders have been loyal, invested in the company, advocated for it, and waited patiently for their dream EVs to arrive – only to be met with a significant price hike. This lack
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