Struggling with Tesla Customer Service and Price Reductions? Read My Experience Now
Tesla's customer service has been a major issue for many customers, including myself. The recent price reductions have only made things worse as I recently purchased a Model 3 and am now stuck with the higher price tag.
I was planning to purchase another vehicle for my family late last year when Tesla posted a special promotion on December 22, 2023. I jumped in and ordered my Tesla model 3 and am waiting for delivery by the end of 2022. Unfortunately, after multiple attempts to contact customer support between December 29th and 31st, no one picked up.
When I eventually received a text message from them to schedule the delivery of my car, I asked if they could move it to the following weekend since I work mostly during weekdays. However, this request was ignored and I ended up losing out on my $7500 credit and 10K free supercharge that would have come with the promotion had I gotten my car before the end of 2022.
The situation is not unique as there are likely many others who have gone through similar experiences. If you find yourself in this position, your best bet is to try to get the price of your order reduced to the new price or let them cancel the order and place a new one. You can also visit a service center or take advantage of state laws which allow three days to back out of a contract. It would be nice if Tesla offered some kind of “30 day price guarantee” clause such as store credits for accessories but unfortunately, that isn't something they typically do.
My advice for future buyers is simple: don't buy a Tesla unless you're willing to accept their poor customer service and lack of good will. It's best to spread the word so that people know what they're getting into when considering buying a Tesla.
What happened when I purchased my second Tesla Model 3?
You ordered the car on December 22, 2023 and waited until January 7, 2023 to receive a text message to schedule delivery. When you asked to move the delivery date to the following weekend, you received no response. You lost your $7500 credit and 10K free supercharge as you were unable to get your car by the end of 2022.
What can I do if I am in a similar situation?
Try to get the price of your order reduced to the new price, and if they don't, let them cancel the order and place a new one. You can also visit the service center or check if your state has a 3 day period for backing out of contracts. Alternatively, talk to the local service center sales team who might be able to offer you a free Wall Connector or Mobile Connector.
Is it worth talking to a lawyer?
It is not recommended as it would likely be more expensive than the price difference. Instead, spread the word and ensure future buyers are aware of such situations.
What advice would you give to future Tesla buyers?
Be aware that Tesla's primary goal is profits and they have poor customer service. If possible, wait until January 2023 for the rebate and call Tesla customer service only after speaking with a manager. Consider other options if you are not satisfied with their services. Also, be sure to read the fine print and ask questions before signing any contracts.