Shopping for a Tesla? Read This to Avoid Poor Customer Service and Unexpected Price Drops
Tesla has been known for its cutting edge technology, but their customer service leaves much to be desired. Recently, Tesla reduced the price of some models, which left many customers feeling cheated.
The story of one customer is a perfect example of how poor customer service can ruin an otherwise great experience. This particular customer purchased a Model 3 on December 31st, 2019 and was excited to meet the founder Elon Musk that night.
When they decided to purchase another vehicle late last year, they took advantage of a special promotion posted by Tesla on December 22nd, 2023. After ordering the car, they were expecting delivery by the end of 2022.
However, when no word came from Tesla until December 29th, they called customer support only to be put on hold for two hours with no one picking up. They called again on December 30th and 31st with no luck. To make matters worse, if they couldn't get their car by the end of 2022 they would lose out on $7500 credit and 10K free supercharge.
Finally, on January 7th, 2023 they received a text message to schedule delivery of their car. When they asked if it could be moved to the following weekend due to work commitments, they received no response.
It's clear that Tesla needs to improve their customer service if they want to keep customers happy. Customers should also be aware that there may not be any protection against sudden price drops after purchase. If you're considering buying a Tesla, try to get the price of your order reduced to the new price before signing anything or ask them to cancel your order so you can place a new one at the lower rate.
If all else fails, contact your local service center sales team as they might have access to stuff like a free Wall Connector or Mobile Connector to make things smoother. Don't bother talking to customer service as it will likely not help in this situation.
This serves as a warning for future buyers - even though Tesla cars are innovative and well-made vehicles, their priority is profits over customer satisfaction. It's best to do research first and know what you're getting into before making such an expensive purchase.
What happened when I purchased my second Tesla Model 3?
You ordered the car on December 22, 2023 and were planning to receive it by the end of 2022. However, you had no word until December 29 and customer service was unresponsive. On January 7, 2023, you received a text message to schedule delivery but requested for a weekend delivery which was not accepted. As a result, you lost your $7500 credit and 10K free supercharge.
What can I do if I am in the same situation?
Try to get the price of your order reduced to the new price, and if they don't, let them cancel the order and place a new one. Alternatively, you can visit the service center or take advantage of any state laws that allow you to back out of a contract within three days. You can also talk to the local service center sales team who may be able to offer you a free Wall Connector or Mobile Connector as compensation.
Is it worth contacting customer service?
No, it is not worth contacting customer service as they are unlikely to be able to help. Instead, contact the local service center sales team who may be able to offer you some form of compensation.
Are there any other tips for future Tesla buyers?
Yes, it is important to be aware that Tesla's primary goal is profits and they do not always have their customers' best interests at heart. It is also advisable to wait until January 2023 for the rebate before ordering a car and make sure that all paint damage and overspray is checked before taking possession of the vehicle. Finally, it is recommended that customers call Tesla and ask to speak to a manager if they have any issues with their purchase.