Rivian Showcases their Dedication to Customer Satisfaction: Reverting Price Increase and Working on New Pricing Structure

Rivian Showcases their Dedication to Customer Satisfaction: Reverting Price Increase and Working on New Pricing Structure
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Rivian recently announced that they would be walking back their price increase, which had been implemented earlier in the year. This news was met with joy by many of those who had already put down deposits on vehicles.

The company has stated that they will honor the original pricing for all customers, regardless of whether they modified their configurations or not. They have also said that they are working hard to ensure that all changes made prior to February 28th are reverted and cancelled preorders reinstated.

This is a rare move from any car manufacturer, and it shows that Rivian is willing to go above and beyond to make sure their customers are happy and taken care of. It's an admirable decision, considering how difficult such a task can be for any system to handle.

Rivian Support has yet to give a timeframe as to when the website will reflect these changes, but they have asked customers to hold off making further modifications until then. This is likely due to the fact that the team is still figuring out how best to rollback configuration changes while ensuring that everyone gets what they originally ordered at the original price.

Overall, this is great news for anyone who had reservations about Rivian’s pricing before. The company has shown itself to be customer-centric and willing to take responsibility for its mistakes. We look forward to seeing how things progress in the coming weeks and months.

The company has also stated that they are working on a new pricing structure for the future. This will likely be more in line with what other car manufacturers offer, and it should make Rivian’s vehicles even more competitively priced.

Rivian is still relatively new to the market, but their commitment to customer satisfaction is already making them stand out from the crowd. We look forward to seeing how this story develops over time and if any further changes come about as a result of this decision.

In conclusion, we can say that Rivian's recent move shows us just how dedicated they are to providing an excellent experience for their customers. They have shown themselves willing to go above and beyond when necessary, which speaks volumes about their character as a company. We hope that other companies take note of this example set by Rivian so that all customers can benefit from similar levels of service in the future!

What is the Jeep Gladiator Diesel?

The Jeep Gladiator Diesel is a vehicle offered by Jeep. It has a high price tag but comes with many features.

Is the price still the same?

Yes, the price is still the same as it was before. However, customers who have already put down deposits will be honored with the original pricing.

What happens if I modified my configuration and saved it to lower the pricing?

Customers who have modified their configurations and saved them to lower the pricing will be honored with their original configurations.

Will Rivian honor pre-orders?

Yes, Rivian will honor pre-orders and reinstate cancelled pre-orders. They are currently working on rolling back configuration changes and updating their online site to reflect original pricing.

Is there a timeframe for when the website will be updated for those pre-orders?

Rivian has not given a specific timeframe for when the website will be updated for those pre-orders. Customers should hold off on making any more changes to their configurations until they see it revert back to February 28th.

What other changes are being made?

Rivian is also offering a $1,000 credit to customers who have already placed orders. This credit can be used towards accessories or future purchases. Additionally, they are offering a two-year extended warranty for those who have purchased the Jeep Gladiator Diesel.

Are there any other benefits for customers?

Yes, Rivian is also offering free delivery and setup of the vehicle for customers who have pre-ordered the Jeep Gladiator Diesel. They are also providing complimentary roadside assistance for the first year of ownership.

Is there anything else I should know?

Rivian is committed to providing the best customer experience possible. They are working hard to ensure that all customers are satisfied with their purchase and will continue to provide updates as needed.