Rivian Offers Guidance and Support to Customers Considering a Battery Configuration Switch

Rivian Offers Guidance and Support to Customers Considering a Battery Configuration Switch
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Rivian has recently been reaching out to its customers who have pre-ordered the Max Pack configuration of their R1T and R1S vehicles. The company is trying to gauge whether or not these customers are willing to switch to a regular battery size for an earlier delivery date, though no information on the Max Pack range, EPA testing, etc., has been released yet.

One customer, who had originally ordered in May 2020, received a call from their guide where they were informed that the Max Pack will not be available until 2023. Despite this, they still received a Preliminary Buyer Purchase Agreement for signature via email which was strange since the Max Battery is 6-12 months away.

It appears as though Rivian is attempting to move the process along by offering customers different configurations with shorter wait times. While it may be tempting to take advantage of this offer, it’s important to remember that you should only consider switching if it fits your needs. If you need the longer range offered by the Max Pack, then waiting until it becomes available is probably your best option.

Rivian's customer service team has been helpful and informative throughout this process and hopefully soon we'll have more information regarding when the Max Pack will become available. In the meantime, those interested in purchasing one should continue to keep up with any press releases or updates from Rivian about their progress.

In order to help customers make an informed decision, Rivian has put together a Max Pack Meeting Guide. This guide provides information on the differences between the regular and Max Pack configurations, as well as what to expect when switching from one configuration to another. It also includes helpful tips for those considering making a switch and how they can best prepare themselves for it.

The guide is broken down into four sections: Overview of Battery Configurations; Benefits of Switching; Preparing For Your Switch; and FAQs & Troubleshooting Tips. Each section contains detailed information about each topic so that customers can get all the facts before deciding whether or not they want to switch their battery size.

Rivian's customer service team is available 24/7 should you have any questions or need assistance with your purchase agreement or other related matters regarding your vehicle’s delivery date or configuration options. They are always willing to answer any questions you may have in order to ensure that you make an informed decision about which option works best for you and your needs!

What is the Max Pack Meeting Guide?

The Max Pack Meeting Guide is a reservation system for Rivian's R1T electric vehicle with a 21" Max Pack, Rivian Blue color, and Adventure Pack. It is designed to help customers set up an introduction to their guide and get more information about their order.

When will the Max Pack be available?

According to Rivian, the Max Pack will be available in the first half of 2023.

Is Rivian offering any alternatives for those who want to receive their vehicle sooner?

Yes, Rivian has been reaching out to customers with longer reservations to see if they are willing to switch to a different vehicle configuration in order to move the process along. However, these vehicles will not have the Max Pack range or EPA testing.

I ordered my R1T with the Max Pack in May 2020. What should I expect?

You should expect your R1T with the Max Pack in late 2023. Rivian has sent out Preliminary Buyer Purchase Agreements for signature via email, even though the Max Battery is 6-12 months away from being available. It is unclear why this is happening, but it may be due to a glitch in Rivian's system that does not recognize that you have a Max Battery configuration.

What happens after I sign the Preliminary Buyer Purchase Agreement?

After signing the agreement, you will enter into the 8 step mode which includes setting up delivery details and finalizing payment. You will also be able to schedule a Max Pack Meeting with your guide. This meeting is designed to help you get more information about your order and answer any questions you may have.

What should I expect during the Max Pack Meeting?

During the Max Pack Meeting, you will receive an introduction to your guide and learn about the features of the Max Pack. You will also be able to ask questions and get answers from your guide. Additionally, you will be able to review the terms and conditions of your purchase agreement, as well as sign off on any changes that need to be made.

Is there anything else I should know before my Max Pack Meeting?

Yes, it is important to note that Rivian requires customers to bring their driver's license and proof of insurance to the meeting. Additionally, Rivian recommends that customers bring a copy of their purchase agreement in order to review any changes that may need to be made. Finally, customers should arrive at least 15 minutes early for their meeting in order to ensure that they are prepared for the discussion.