Rivian Gives Customers More Transparency With Delivery Window Estimates Launching in October

Rivian Gives Customers More Transparency With Delivery Window Estimates Launching in October
Some Rivian R1S Reservation Holders Hit With New Delivery Delays

Rivian has recently sent out an email to its customers, informing them that they will be able to view their delivery window estimates in late October. The estimates are based on the customer's original preorder date, delivery location and saved configuration. Rivian also mentioned that changing the configuration may affect the delivery window estimate.

Rivian has taken a step forward in providing more visibility into its customers' preorder status and helping them plan for delivery. This is great news for those who have been waiting anxiously for their vehicles. The email also stated that they will provide details of how the Account updates will work when the feature launches next month.

The October 16th deadline is important as it determines which configurations can be chosen. Customers need to make sure they choose their desired configurations before this date in order to get an accurate delivery window estimate. It is worth noting that changing the configuration after this date may affect the delivery window estimate.

It is understandable that some customers are frustrated with the wait, but it is important to remember that Rivian is doing its best to provide accurate information and timelines. They have already sent out emails informing customers about the upcoming changes and what to expect in October.

Overall, this is a positive step forward for Rivian and its customers. It provides more transparency and allows customers to better plan for their vehicle deliveries. It also gives customers peace of mind knowing that their configurations are being taken into consideration when calculating their delivery window estimates. We look forward to seeing what other updates Rivian has in store for us in the future.

When will Rivian communicate new delivery window plans?

Rivian will communicate the next round of updated windows in late October. An email with additional details will be sent towards the end of September so that preorder holders know what to expect.

Will changing my configuration impact my delivery date?

Changing your configuration may affect your delivery date, however Rivian will use preorder information as of October 16th to calculate your estimate. Your estimate should appear in your Account at the end of the month.

Is there a deadline to choose between Limestone and El Cap Granite?

Yes, October 16th is the deadline to determine whether you should pick Limestone or El Cap Granite.

When will I receive my guide?

According to Customer Service, you should get a guide in the next couple of weeks. It will be sent to the email address associated with your account.

How can I track my order?

You can track your order by logging into your Rivian Account. There you will find an estimated delivery date and other important information about your order.

What if I need to change my delivery address?

If you need to change your delivery address, please contact Customer Service as soon as possible. They will help you update your information in the system.

Will I receive a notification when my order is ready for delivery?

Yes, you will receive an email notification when your order is ready for delivery. This email will include instructions on how to complete the final steps of the process.

What should I do if I have questions about my order?

If you have any questions about your order, please contact Customer Service. They are available 24/7 and are always happy to answer any questions you may have.