Rivian Delays Electric Vehicle Delivery By Over 4 Years, Causing Customer Outrage

Rivian Delays Electric Vehicle Delivery By Over 4 Years, Causing Customer Outrage
Rivian lays off hundreds of workers as its struggles create a $19 billion headache for Amazon and Ford | Business Insider India

Rivian has been pushing back the delivery of its R1S electric vehicle for a staggering 3.5 years, 41.5 months, 291 weeks and 1,264 days from order to delivery. This is the fourth time that customers have had their delivery window pushed back, with no changes to their configuration. To make matters worse, Rivian is using customers' $1,000 interest free for 3.5 years as an insult.

Worse still, people who ordered a year after the original customer have received deliveries 9 months earlier than expected. This has caused outrage among those who trusted Rivian from the beginning and have been supporters since then. The lies and delays are getting old.

Lucid was able to deliver within their 4-6 month window despite facing the same supply chain issues as Rivian. It is clear that Rivian needs to be honest with their customers and level with them if they want to maintain trust and loyalty.

Rivian's initial delivery window of February 2022 was pushed back to July-September 2023 before being changed again to January-February 2023. This lack of timely communication has caused a lot of inconvenience for customers who have had to cancel plans multiple times due to the delays.

The most recent delivery window given is now May-June 2022, which many believe is yet another lie by Rivian. The SEC may not be so forgiving when it comes to this kind of behavior. Customers need to be told the truth about how Rivian overstated their delivery capability in order to gain trust and loyalty.

For one customer in Florida, the initial delivery window was 2nd half of 2022 but has now been pushed back to 2024 or even 2025. This means that other cars with similar specs will be available on the market before they receive their R1S, causing them to reevaluate their options.

It is understandable that building a new electric vehicle is complex and takes time, but timely communication with customers is essential for any company wanting to succeed in the long run. Those who placed orders early in 2019 will have been waiting for 4+ years when their next window comes around - an unacceptable amount of time for any customer.

Overall, it is clear that Rivian needs to take responsibility for their mistakes and provide honest and accurate information to their customers if they want to remain successful in the future. The delays and lack of communication have caused a lot of frustration and outrage among customers, and it is up to Rivian to fix this.

How long has it been since I placed my order for an R1S?

Depending on when you placed your order, it could be anywhere from 3.5 years to 1,264 days.

What is the current delivery window for the R1S?

The current delivery window for the R1S is May - June 2022. However, this may change depending on supply chain issues and other factors.

Do you think Rivian deliberately tried to deceive customers with their delivery windows?

It is difficult to say whether or not Rivian deliberately tried to deceive customers with their delivery windows. However, timely communication with customers is important and Rivian should strive to provide accurate information in a timely manner.

Is there any way to speed up the delivery process?

Unfortunately, there is no way to speed up the delivery process. Rivian is working hard to ensure that all orders are fulfilled as quickly as possible, but delays due to supply chain issues and other factors are unavoidable.

What can I do to make sure my order is fulfilled on time?

The best way to ensure that your order is fulfilled on time is to stay up-to-date with Rivian's delivery window updates. You can also contact customer service if you have any questions or concerns about your order.

Are there any other options for getting an R1S sooner?

If you are looking for an R1S sooner, you may want to consider purchasing a pre-owned vehicle. Pre-owned vehicles are typically available in shorter delivery windows and may be more cost effective than ordering a new one.

Is there anything else I should know about the R1S?

It is important to note that the R1S is a high performance electric vehicle, so it requires regular maintenance and care. Additionally, Rivian offers several customization options for the R1S, so you can personalize your vehicle to your exact specifications.