Resolve Issues with Updating My BMW App - Check for Updates, Reinstalling & Resetting Options
BMW has recently released an update to their My BMW app, which is intended to address a number of known issues, including recording Charging History. The current version of the app should be 2.8.1. To resolve this issue, users can try rebooting the head unit by holding down the volume button for at least 30 seconds. Alternatively, users can go into the privacy settings and toggle the data sharing off and then on again. This may take some time to update on the app, but it should eventually work. It is also possible that users may need to reset the head unit multiple times in order for it to work properly.
If the issue persists, users can try uninstalling and reinstalling the My BMW app. This should ensure that all of the necessary files are properly installed and updated. Additionally, users can check for any available updates to the head unit itself. This may require a visit to a local BMW dealership or service center.
In some cases, it may be necessary to reset the entire vehicle in order to get the app working properly. This can be done by pressing and holding down the power button for at least 10 seconds. This will reset all of the settings on the vehicle, including the My BMW app. It is important to note that this will erase any saved data, so it is recommended to back up any important information before attempting this step.
Finally, if none of these steps work, users can contact BMW customer service for assistance. They may be able to provide additional troubleshooting steps or even help with a software update if needed. It is also possible that there may be an issue with the hardware itself, which would require a visit to a local service center for further diagnosis and repair.
Overall, updating the My BMW app should not be too difficult. However, if users are having trouble getting it to work properly, they should take the time to try out all of the above steps before contacting customer service for assistance. With a little bit of patience and persistence, users should eventually be able to get their app updated and running smoothly again.
My BMW App is not updating my vehicle status since August 14, what should I do?
You can try rebooting the head unit by holding down the volume button. BMW is in the process of updating their servers/app and it may take a month or two to complete. You can also try going into the privacy settings on the IX dash and deselecting and then selecting again, like toggling them on and off. Additionally, you can try putting it into diagnostic mode (three quick presses of start button), holding down the volume key for a minute (30 seconds didnt seem to work), and then it started updating again.
Is this update region based?
It likely will be, but don't have details. Speaking to BMW they indicated they were aware of a number of issues that may not affect all cars all the time, but enough to generate a new update for both OS and app. Current version of app should be 2.7.0, which is fairly recent. Rollout has historically been central EU to the world moving West, but hopefully lessons learned from the multiple updates for their recent ICE vehicles. The original process did not go smoothly, but eventually stabilized; here's hoping.
Does the Charging History begin to work after this toggle?
After toggling the data sharing off and than on again, it may take some time for the Charging History to begin working properly. Additionally, you may need to reset the head unit twice for it to work. It is also possible that the Charging History may not work until BMW releases a new update.
Is there any other way to fix this issue?
Yes, you can try resetting the head unit by pressing and holding the volume button for 30 seconds. This should reset the system and allow it to start updating again. Additionally, you can try going into the settings on the IX dash and deselecting and then selecting again, like toggling them on and off. This should help with the issue as well.