Looking at Tesla's Place in the Consumer Reports' Reliability Survey Results

Looking at Tesla's Place in the Consumer Reports' Reliability Survey Results
Tesla (TSLA) Tumbles in Consumer Reports Ranking After Design Changes - Bloomberg

Consumer Reports has released their annual reliability survey, and Tesla was able to move up the ranks, but still ranked near the bottom. The survey gathered data from over 3,000 vehicles from 24 different brands, and calculated on a 0-to-100 scale. Toyota and Lexus tied for first place with a score of 72, followed by BMW and Mazda with 65, and Honda with 62. Tesla scored 40 out of 100, placing them 19th in the rankings.

Tesla's poor ranking is not surprising given the lack of knowledge at service centers. In the UK, one customer had an issue since February that Tesla service could not solve. Other manufacturers need to focus on training their dealers to be able to fault find at an engineering level rather than what Tesla offer currently, or they risk getting a bad name and plummeting sales.

Consumer Reports' reliability scoring is among the best and most accurate due to their methodology. However, it is interesting to note that Ford, who has had numerous vehicle recalls, ranks above Tesla. This shows that there are other factors that go into determining reliability scores besides technical issues.

Tesla has made a number of improvements to their vehicles over the past few years, and it is likely that these improvements have helped them move up in the rankings. Tesla has also been focusing on improving customer service, which could be another factor in their improved ranking.

Tesla's ranking may not be as bad as it seems. The survey only takes into account vehicles from the past three years, so older models are not included. This means that Tesla's newer models may be more reliable than their older ones, which would explain why they were able to move up in the rankings.

In addition, Tesla's vehicles are still relatively new compared to other manufacturers. As they continue to improve their vehicles and gain more experience with them, their reliability scores should improve as well.

Overall, Tesla's improvement in the Consumer Reports' reliability survey is encouraging. While they still rank near the bottom, it shows that they are making progress and taking steps to improve their vehicles and customer service. With continued effort, Tesla should be able to move up in the rankings in future surveys.

What are the results of Consumer Reports' annual reliability survey?

The most reliable auto brand according to Consumer Reports’ members was a tie between Toyota and sister-company Lexus, both of which achieved a score of 72. Toyota was officially given the first place ranking however. Third and fourth place went to BMW and Mazda, who also both scored 65 out of 100. Honda rounded out the top 5 most reliable automakers with a score of 62. Tesla landed in 19th spot overall with a score of 40.

How does Consumer Reports come up with their reliability scores?

Consumer Reports surveys their members and this year gathered data on over 3,000 vehicles from 24 different brands, including vehicles from the 2000 to 2023 model years. Calculated on a 0-to-100 scale, the survey results are used to determine the reliability scores for each brand.

What is the issue with Tesla's customer service?

Tesla has no customer service at all. In some countries, such as the UK, Tesla service centres lack the knowledge to fix technical problems beyond what they can easily identify. This can lead to long wait times for customers seeking solutions to their issues.

Is Ford included in the survey?

Yes, Ford is included in the survey and ranks above Tesla.

Is Consumer Reports' reliability scoring accurate?

Yes, I find CR's reliability scoring to be among the best and most accurate due to their methodology. They survey their members, gather data on over 3,000 vehicles from 24 different brands, and calculate the scores on a 0-to-100 scale. This ensures that the results are reliable and trustworthy.