Introducing the R1 Shop - Preorder Holders get Opportunity to Reconfigure Orders with 6-8 Week Delivery
Introducing the R1 Shop
This month, Rivian is introducing the R1 Shop, an online experience that gives invited preorder holders the opportunity to swap their current R1 configuration for a new one with expected delivery in the next 6-8 weeks or sooner. The first shop invitations will be sent out to some of their earliest R1T preorder holders this week, and they’ll continue to add invites on a rolling basis based on factors such as preorder date, current configuration, and vehicle availability.
Rivian has been communicating about reconfiguring preorders since May, when they reached out to customers via surveys and Guide conversations. Their enthusiasm told them it was worth exploring, so they tested it across a spectrum of preorder dates to make sure it would be valuable.
However, many customers are still waiting for updates on their orders. Some have been asking Rivian every month for the past six months if they were confident in June/July deliveries. They said yes, but nothing has changed in their accounts other than deleting the words “Deliveries start Jan 2022”. This lack of communication has caused frustration among customers who feel like they’re being kept in the dark.
Some customers have seen progress though - someone reported seeing a R1S in San Diego yesterday, and those who ordered water bottles from Rivian received them on time. Those who placed deposits back in December 2018 are also likely to receive their vehicles soon.
Today, Rivian sent out an email stating there will be another update regarding the R1S, but no specifics were provided. Customers with June/July delivery windows are worried that their orders may get pushed back to 2023. If that happens, many of them will give up their deposits.
It remains to be seen what changes Rivian will make in terms of delivery times and configurations. Hopefully these updates will bring more clarity to customers who have been left in limbo for far too long.
What is the R1 Shop?
The R1 Shop is an online experience that gives invited preorder holders the opportunity to swap their current R1 configuration for a new configuration with expected delivery in the next 6-8 weeks or sooner.
When will the first shop invitations be sent out?
The first shop invitations will go out to some of our earliest R1T preorder holders this week, and we’ll continue to add invites on a rolling basis weighing factors like preorder date, current configuration, and vehicle availability.
Will I receive an individual email survey to reconfigure my preorder?
No, now that the R1 Shop has been launched, individual email surveys are no longer necessary.
How do I know if I am eligible for the R1 Shop?
If you have received an invitation to the R1 Shop, you are eligible.
Are there any other factors that determine eligibility for the R1 Shop?
Yes, factors such as preorder date, current configuration, and vehicle availability are taken into consideration when determining eligibility.
Is there an update on when deliveries will start?
Rivian has not released any updates on when deliveries will start. Customers should reach out to their guides for more information.
Will I get an email if my delivery window is delayed?
Rivian has not released any updates on when deliveries will start. Customers should reach out to their guides for more information.
What happens if my delivery window is pushed back past January 2023?
If your delivery window is pushed back past January 2023, you may choose to give up your deposit.
Are there any other products available from Rivian besides vehicles?
Yes, Rivian also offers merchandise such as water bottles. hats, and t-shirts. You can find these items on the Rivian website.