Impressive Pre-Delivery Service and Positive Reviews for Rivian's Electric Vehicles - But First Drive Opportunities Are Still Lacking
Rivian is definitely taking a different approach to the pre-delivery process than Tesla. They have been open and communicative with customers, providing updates on their progress, and are offering test drive opportunities for those interested in trying out the vehicle before they purchase it. Rivian also has an impressive 7 day/1K mile return policy that allows customers to inspect the vehicle inside and out before signing paperwork. This gives customers plenty of time to make sure they are happy with their purchase before committing to it.
In addition, reviews from early adopters have been trending positively, which should give potential buyers some peace of mind when considering a Rivian. The reviews point out minor issues such as millimeter gaps between panels or tightness of trim, but nothing major that would be cause for concern.
Overall, Rivian’s approach to pre-delivery offers customers more control over their purchase experience while still allowing them to take advantage of the upcoming spring delivery windows. With its customer-centric policies and positive feedback from early adopters, Rivian looks like it could be a great choice for anyone looking for an electric vehicle this year.
However, there is one area where Rivian could improve: first drive opportunities. While Tesla offers test drives at their stores and events around the country, Rivian has yet to offer any such opportunity for potential buyers. This means that customers have no way of getting behind the wheel before they purchase a vehicle, which can be a major deterrent for some people who are considering an electric car.
Rivian should consider offering more first drive opportunities in order to give potential buyers a chance to experience the vehicle firsthand before committing to it. These experiences could take place at local dealerships or even through virtual reality simulations if necessary due to Covid-19 restrictions. By providing these types of experiences, Rivian would be able show off its vehicles’ capabilities and build trust with prospective customers while also giving them peace of mind about their purchase decision prior to delivery day.
In conclusion, while Rivian has done an admirable job so far in terms of pre-delivery customer service and reviews from early adopters have been positive overall; they still need work on providing first drive opportunities for those interested in purchasing one of their vehicles this year. Offering more test drives or virtual reality simulations would help alleviate any concerns potential buyers may have about making such a large investment without being able try out the product beforehand.
What are my options given the upcoming spring delivery windows?
You have four options: A) Buy without a drive and accept our configuration "as is"; B) Test-drive upon delivery; C) Make changes and move to the back of the line; D) Inspect vehicle inside and out and reject vehicle before signing paperwork.
Is it possible to make changes to my order in the configurator?
Yes, but if you do so, you will need to go to the back of the line for delivery.
How long do I have to test-drive the vehicle upon delivery?
You have 7 days or 1K miles to return the vehicle if you don't like it.
Are there any risks associated with taking a vehicle without a test-drive?
Yes, there is a risk that you may not like the vehicle after delivery. If this happens, you can re-sell it at a small profit instead of returning it. However, reviews so far have been trending positively.
Is Rivian's quality control process better than Tesla's?
Reviews suggest that Rivian has a better quality control process than Tesla. However, it is important to inspect the vehicle inside and out before signing paperwork.
Are there any other options for getting a test-drive?
Yes, you can join the Rivian Adventure Network and get access to exclusive events. You can also contact your local dealership and inquire about test-drive opportunities.
What is the Rivian Adventure Network?
The Rivian Adventure Network is a community of Rivian owners and enthusiasts who come together to share their experiences and explore the outdoors. Members get access to exclusive events, discounts, and more.
Is there any way to get an early test-drive?
Yes, you can join the Rivian Adventure Network and sign up for early test-drive opportunities. You can also contact your local dealership and inquire about early test-drive opportunities.
Is there any way to get a discount on my order?
Yes, if you join the Rivian Adventure Network, you will be eligible for exclusive discounts. You can also contact your local dealership and inquire about discounts.