Get Ready: Rivian Introduces Estimated Time of Delivery Feature and Mobile App for Customers
Rivian is reportedly adding an Estimated Time of Delivery feature to its online configurator. This would be a great addition for customers who have pre-ordered the Rivian R1T and R1S models, as it will give them more information on when their vehicles may arrive.
Customer service agents have said that all pre-order holders should receive an updated timeline by the end of December 2021. It is expected that this timeline will include new but delayed delivery dates. Though Rivian hopes to deliver both the R1T and R1S Long Range versions to most pre-order holders by the end of 2023, there are still some uncertainties in terms of staffing and supply chain issues. The R1S Max model may not be delivered in significant numbers until 2024.
The latest news suggests that changes to the configurator will come next week, though it won't include the estimated time of delivery feature. However, it will restore old pricing and allow customers to continue playing with their configurations.
Though the introduction of an estimated time of delivery feature is exciting news for those who have pre-ordered their Rivian vehicle, it's important to remember that there are still many unknowns surrounding the exact timing of deliveries. Until we know more from Rivian, it's best to remain patient and wait for official updates from the company itself.
In the meantime, Rivian has been working hard to improve its customer service and provide more transparency. The company recently launched a new online portal that allows customers to track their orders in real-time. This is an important step forward for those who have pre-ordered their vehicles and are eager to know when they will arrive.
Rivian also announced plans for a mobile app that would allow customers to access all of their vehicle information from one place, including estimated time of delivery updates as well as maintenance reminders and other features. It's expected that this app will be available sometime next year, though no exact date has been given yet.
Overall, it looks like Rivian is taking steps towards providing better customer service by introducing new features such as the Estimated Time of Delivery feature on its configurator and launching a mobile app with additional services for owners down the line. These changes should help make life easier for those who have already placed orders or are considering doing so in the future!
Is Rivian adding an estimated time of delivery feature to the online configurator by the end of the year?
Yes, Rivian is planning to add an estimated time of delivery feature to the online configurator by the end of 2021. Pre-order holders will receive an updated timeline by the end of December 2021.
Will Rivian be able to deliver both the R1T and R1S Long Range versions to most pre-order holders by the end of 2023?
It is possible that Rivian may be able to deliver both the R1T and R1S Long Range versions to most pre-order holders by the end of 2023. However, it is likely that those with pre-orders for the R1S Max model will not be able to configure their vehicles until next year at the earliest, and may not receive them in significant numbers until 2024.
How are they going to break the news to people with late reservations that their car will likely be delivered in 2024?
Rivian has not yet announced how they plan to break this news to people with late reservations.
I was told that my Explore Package R1T estimated delivery window will be the first half of 2023. Is this accurate?
This information may or may not be accurate. It is possible that Rivian may be able to deliver your vehicle in the first half of 2023, but this cannot be confirmed until you receive an updated timeline from Rivian.
What changes are coming next week?
Next week's update will restore old pricing and allow customers to continue playing with their configurations. Delivery timing is not part of this update.
Will Rivian be able to deliver the R1T and R1S Long Range versions to all pre-order holders by the end of 2022?
It is unlikely that Rivian will be able to deliver the R1T and R1S Long Range versions to all pre-order holders by the end of 2022. The company has stated that they are aiming to deliver the majority of vehicles to customers in 2023, with some deliveries potentially occurring in late 2022.
What other features will be included in the online configurator?
In addition to the estimated time of delivery feature, Rivian plans to include a range of other features in the online configurator. These include an interactive 3D model of each vehicle, allowing customers to explore their options from every angle; a virtual reality experience, allowing customers to virtually explore their vehicle before purchasing; and a range of customization options, allowing customers to personalize their vehicles.