Experience Great Customer Service and Innovative Technology with Tesla
Tesla has been a revolutionary car manufacturer, providing customers with exceptional vehicles and service. However, it appears that there have been some issues regarding the customer service provided by Tesla. One customer recently experienced an issue where they were charged $425 for a steering alignment service, despite only having the vehicle for one week and 393 miles. It appears this is due to local laws requiring mechanics to provide a cost estimate before customers drop off their cars.
Fortunately, other customers have had positive experiences with Tesla's customer service, such as receiving zero dollar estimates for repairs covered under warranty or done as "good will". Additionally, many customers have had positive experiences with mobile technicians sent out by Tesla. Unfortunately, it seems that mobile services are no longer available in certain areas.
Overall, while there have been some negative experiences reported with Tesla's customer service, it appears that most customers have had good experiences. Hopefully, Tesla can work on improving communication when tensions are high so that all customers can have the best possible experience.Tesla has also been praised for their commitment to customer satisfaction. They offer a variety of services, such as free loaner cars and complimentary car washes. Additionally, they have an online service center where customers can easily schedule appointments or check the status of their vehicle repairs.
In addition to providing excellent customer service, Tesla is known for its innovative technology and features that make driving more enjoyable and efficient. For example, Tesla vehicles are equipped with Autopilot which allows drivers to relax while the car takes care of most driving tasks like lane changes and parking assistance. Furthermore, all Teslas come standard with over-the-air software updates that add new features without having to visit a dealership or mechanic shop.
Overall it appears that despite some negative experiences reported by customers regarding customer service from Tesla there are still many positive aspects about owning one of these revolutionary vehicles including great technology features as well as exceptional customer support when needed! Hopefully in the future we will see even better communication between customers and technicians so everyone can enjoy their experience with this amazing company!
What should I do if my Tesla model 3 LR has a slight pull to the right?
You can set up an appointment with service and they will inspect it for free. If a steering alignment is needed, there may be a cost of $425.
Is it normal for Tesla to estimate the cost on a service call even if it is under warranty?
Yes, this is due to local laws that mandate a price be made available by mechanics before a customer drops off their car so that they're not on the hook for a large amount AFTER the repair is done. Even under warranty, Tesla provides the cost likely under the thought that they MAY have to charge the fee if the issue was due to an accident/user vs manufacturer.
Do most states require a re-estimate if the repair will be 10% or more over the original estimate?
Yes, most states require a re-estimate if the repair will be 10% or more over the original estimate.
Does Tesla provide zero dollar estimates for things that are covered by warranty or done as "good will"?
Yes, Tesla does provide zero dollar estimates for things that are covered by warranty or done as "good will". However, there may be instances where they estimate a cost for something that would ultimately be zeroed out.
Does Tesla offer mobile service?
Mobile service was more of a marketing tool than a long term service model. It is unlikely that Tesla will send out a technician for any repairs. However, they do offer a complimentary pick-up and drop-off service for customers who are unable to bring their car into the service center.
What should I do if I'm not happy with the service I received?
If you're not happy with the service you received, you can contact Tesla's customer service team directly. They will be able to review your case and provide assistance. You can also reach out to the Better Business Bureau or other consumer protection organizations if you feel that your issue has not been resolved.