Enjoy a Seamless Service and Repair Experience with Rivian
Rivian Service/Repair Experience
Rivian is a leader in the electric vehicle market, and their service and repair experience reflects that. From delivery to troubleshooting, Rivian goes above and beyond to make sure customers are satisfied with their product.
When taking delivery of an R1T Launch Edition, customers can expect a seamless handoff from the Rivian Delivery Guide. During this process, any glitches or issues will be identified and addressed immediately. For example, if the Gear Guard isn't operating correctly, the guide will work with the customer to ensure it works properly before leaving.
In addition to on-site support, Rivian also provides remote assistance for many common issues. Using Alexa voice controls, customers can easily close side mirrors while in Park or Drive without having to use the touch screen. Additionally, if there are internet connection issues, customers can call Rivian who will provide instructions on how to reset the system.
For more complex problems, such as GPS getting stuck in a parking garage, customers can submit a ticket online. Rivian will then contact them directly to schedule a service call. In some cases, they may even be able to resolve the issue remotely.
Overall, Rivian's service and repair experience receives an A for effort and a B+ grade overall. Customers can rest assured knowing that their needs will be taken care of quickly and efficiently. Rivian's commitment to customer satisfaction is evident in their dedication to providing a top-notch service and repair experience.
What is the Gear Guard feature?
Gear Guard is a security feature that prevents unauthorized access to the vehicle. It will sound an alarm and display a warning on the screen when it detects an intruder.
Can I use Alexa voice commands to close the side mirrors?
Yes, you can use Alexa voice commands to close the side mirrors while in Park or in Drive.
What should I do if my internet connection goes offline in my parking garage?
If your internet connection goes offline in your parking garage, try resetting the system by holding down the left and right outside buttons on the steering wheel. If this does not work, contact Rivian for assistance.
How long does it take for Rivian to respond to service requests?
Rivian typically responds quickly to service requests. In some cases, they may call you within hours of submitting a request. However, depending on the complexity of the issue, it may take up to a few days for them to respond.
What kind of warranty does Rivian offer?
Rivian offers a 4-year/50,000-mile limited warranty that covers most components of the vehicle. It also includes 24/7 roadside assistance and complimentary scheduled maintenance for the first two years or 20,000 miles.
How can I schedule a service appointment with Rivian?
You can schedule a service appointment with Rivian by visiting their website or calling their customer service line. You can also use the Rivian app to book an appointment.
What kind of services does Rivian provide?
Rivian provides a variety of services including oil changes, tire rotations, brake repairs, battery replacements, and more. They also offer complimentary scheduled maintenance for the first two years or 20,000 miles.
Does Rivian offer loaner vehicles while my car is in the shop?
Yes, Rivian offers loaner vehicles while your car is in the shop. You can request a loaner vehicle when you make your service appointment.
Is there a cost associated with using Rivian's repair services?
Yes, there is a cost associated with using Rivian's repair services. The cost will depend on the type of repair needed and any parts that need to be replaced.