Don't Forget to Do Your Research Before Buying a Tesla: Understanding the Importance of Customer Service
Tesla's customer service is notoriously bad. The company has been the subject of numerous complaints and negative reviews due to its lack of responsiveness and disregard for customers.
Recent reports suggest that Tesla has reduced prices on some models, leaving many current owners feeling betrayed. Those who purchased their vehicles prior to the price reduction are understandably upset, as they feel like they paid too much for their cars.
Tesla's refusal to offer any form of compensation or price protection makes it difficult for those affected by the sudden drop in prices. Customers have reported long wait times when attempting to contact customer support, and even then there is no guarantee that anything will be done about the situation.
The best advice for anyone considering buying a Tesla is to make sure you know what you're getting into before signing any contracts. Be aware of potential changes in pricing, and if possible, try to get the price of your order reduced to the new price before committing to purchase. If not, let them cancel the order and place a new one with the lower rate.
It's also important to note that Tesla does not offer refunds or returns on any purchases, so make sure you are satisfied with your vehicle before taking delivery. Additionally, do your research beforehand and read up on other people’s experiences with the company. This can help you avoid similar issues down the line.
Overall, while Tesla cars are often praised for their performance and cutting-edge technology, it's important to remember that customer service is an essential part of any business transaction. Unfortunately, Tesla falls short in this area, making it difficult for consumers to trust the company and its products.It's important to remember that Tesla is still a relatively new company, and it may take some time for them to improve their customer service. In the meantime, be sure to do your research before making any purchases and make sure you are aware of potential changes in pricing. This will help ensure that you get the best deal possible on your next Tesla purchase.
What happened when I purchased my second Tesla Model 3?
You ordered your Tesla Model 3 on December 22, 2023 and were waiting for delivery by the end of 2022. However, you received no word until December 29, and after calling customer support twice with no one picking up, it was too late to get the $7500 credit and 10K free supercharge. On January 7, 2023, you received a text message to schedule the delivery of your car.
Is there any way to get the price of my order reduced to the new price?
Yes, you can try to get the price of your order reduced to the new price. If they don't agree, you can let them cancel the order and place a new one. The delivery times are usually quick enough that it won't be that long of a wait.
Are there any other options if I'm ineligible for the $7500 credit?
You can always visit the service center or check if your state has a 3-day period to back out of a contract. It would also be nice if there was a “30 day price guarantee” clause, even if it was just a store credit for accessories.
What should I do if I contact their customer service and don't get anywhere?
Don't talk to their customer service, talk to the local service center sales team instead. You should be able to find the number for the location in Google Maps by looking it up. They might not be allowed to offer a cash rebate, but they might have access to stuff like a free Wall Connector or Mobile Connector to make things a little smoother.
Is it worth hiring an attorney?
Strongly suggest against a lawyer. From what others have gone through, they'll accept any work, even when they know it won't offer anything beneficial to the client. Best you can do at this point is just spread the word and ensure future buyers are aware of such situations.