Dealing With Delays When Buying an Electric Vehicle From RivianATX and Ipadl
It's understandable to be frustrated when you have been waiting for your truck to arrive and it has yet to show up. Unfortunately, this is a common experience for many customers of RivianATX and Ipadl.
The process begins with an email that the truck is ready for delivery and then scheduling a meeting between yourself and your guide. After the initial conversation, things can take a turn for the worse if there are issues with the truck at the delivery center. You may be told to complete the purchase process while they work out the issue with the truck, but without any details on what the issue is.
In some cases, such as yours, you may find out that parts need to be added or replaced before delivery can happen. This can lead to further delays in getting your truck to you. It can also put you in a difficult financial situation if you had already paid $30K upfront.
It's important to remember that these issues are part of being one of the first people to buy a new electric vehicle from RivianATX and Ipadl. There will always be hiccups during production and scaling up processes. However, it's better to get any potential problems fixed prior to delivery than having them arise afterwards. In the end, all of this inconvenience will pay off when you finally get your hands on your new ride.
You're not alone in this experience either; others who have purchased vehicles from RivianATX and Ipadl have gone through similar situations. The best thing you can do is stay patient and hang in there until your truck arrives. If you need something to help pass the time, try tracking your wall charger shipment! Even though it wasn't mentioned, UPS might surprise you with its speediness and deliver it before expected.
What happened when I received an email that my truck was ready for delivery?
After the initial conversation where you learned your truck was in Dallas, your guide ghosted you for about a week. You were then told to go ahead and complete the purchase process and they will get the "issue" with your truck worked out and get it to you.
What is the issue with my truck?
They wouldn't share detail on the issue with the truck - just that they found some items in pre-inspection that needed to be addressed.
How can I remonstrate with Rivian?
There is no way that Rivian should have told you to put down $30K on a car they could not at that moment deliver, and you should contact them about this misrepresentation.
Is it normal for stuff to occasionally go wrong when buying cars?
Yes, it's normal for stuff to occasionally go wrong when buying cars; always has been. Better customer relations and corrections and repairs done offsite at a local dealership or service center will never be as good as those done by the factory.
What should I do while waiting for my truck?
Hang in there. Stick Voodoo needles in your Rivian doll if you need an outlet for frustration, but keep in mind that an annoying wait now will pay off in the long run. In the meantime, you can research accessories and options for your truck, or even plan a road trip.