Beware of Tesla Customer Service Issues Before Purchasing Your Vehicle
Tesla is a popular electric car company founded by Elon Musk. Recently, they have announced price reductions on their cars. Despite this, many customers are still upset with the customer service of Tesla.
One customer recently purchased two Model 3s from Tesla and was planning to purchase another vehicle for his family. He jumped in and ordered a Tesla Model 3 when he saw a special promotion on December 22, 2023. However, he had difficulty reaching customer support and eventually received a text message to schedule delivery on January 7th. When he asked if the schedule could move to the following weekend, there was no response.
The customer lost out on $7500 credit and 10K free supercharge as he was unable to get his car by the end of 2022. He also tried to contact customer service but it was unsuccessful. As such, he suggested that future buyers should try to get their orders reduced to the new price or let them cancel the order and place a new one. This way, they will not lose out on any credits or discounts due to long wait times.
Other customers shared similar experiences with Tesla’s customer service. They mentioned that it was difficult to reach anyone at customer service and that they were never able to speak with a manager. Some even suggested that people should spread the word about these issues so that future buyers are aware of what might happen if they purchase a Tesla.
Overall, it appears that despite recent price reductions, many customers are unhappy with Tesla’s customer service. It seems like customers are having difficulty getting their orders processed quickly and efficiently, which can lead to losing out on important discounts and credits. Therefore, potential buyers should be aware of this before making their decision to purchase a Tesla vehicle.
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What happened when I purchased my 2nd Tesla Model 3?
When you picked up your first model 3 on 12/31/2019, you were happy to meet the founder of Tesla, Elon. You then planned to purchase another vehicle for your family and took advantage of a special promotion posted by Tesla on December 22, 2023. After ordering your Tesla model 3, you waited for delivery but received no word until December 29. You called customer support and held for 2 hours with no one picking up. You called again on December 30 and December 31, but had tough luck. You lost your $7500 credit and 10K free supercharge if you couldn't get your car by end of 2022. On Jan. 7, 2023, you received a text message to schedule the delivery on your car, but requested to move the schedule to the following weekend due to work commitments.
How can I get the price of my order reduced?
Try to get the price of your order reduced to the new price, and if they don't, let them cancel the order and place a new one. The delivery times are quick enough that it won't be that long of a wait. Depending on the model purchased, you may be ineligible for the $7500 credit if the price was too high (double whammy for some). Some states also have 3 days to back out of a contract. Visit the service center or contact their customer service to see if they can help reduce the price.
Is there a “30 day price guarantee” clause?
Unfortunately, there is no “30 day price guarantee” clause offered by Tesla. However, they might have access to stuff like a free Wall Connector or Mobile Connector to make things a little smoother. Your only two choices would be live with it or talk to an attorney, but the latter would probably be more expensive than the price difference.
What advice do you have for future Tesla buyers?
Talk to the local service center sales team instead of customer service. They might not be allowed to offer a cash rebate, but they might have access to stuff like a free Wall Connector or Mobile Connector to make things a little smoother. Be aware that once you sign the contract and receive the goods, you're SOL in terms of getting any discounts or credits. Spread the word and ensure future buyers are aware of such situations so they don't make the same mistake as you did.