Activate Free Charging with Electrify America (EA): A Step-by-Step Guide for Customers.
Electrify America (EA) offers free charging activation for customers who have an EA account and a valid vehicle identification number (VIN). To get the free charging, customers need to obtain a promo code from their dealer. The code is usually on the top of the packet that includes the theft recovery agreement. Customers may also receive it in an email from BMW one month after purchase.
To activate the free charging, customers need to enter both the production number and VIN into the EA app in the Premium Offers section. The production number is a 7 digit number that starts with the number 7. It can be found on quotes or build sheets sent by the dealer before purchase. Alternatively, customers can call a BMW Genius and they can provide it. The format should be: production number (given by dealer) "dash" and 2 numbers for the year.
Once customers input both numbers, they may need to reset their VIN if they are existing customers. This process should take a day or two and requires verification from BMW that they own the car. After this is done, EA may charge $10 to “fund” their account so they can start charging.
Overall, activating free charging with EA is relatively straightforward but may require some patience. Customers should make sure to obtain their promo code from their dealer and input both their production number and VIN into the EA app in the Premium Offers section. They may need to reset their VIN if they are existing customers and this process requires verification from BMW that they own the car. After this is done, EA may charge $10 to “fund” their account so they can start charging.
How do I get free charging from EA?
You need to obtain a promo code from your dealer. This will be included in the packet that came with the theft recovery agreement, or you may receive it in an email from BMW one month after purchase. Once you have the code, enter it into the Premium Offers section of the EA app along with your VIN.
Where can I find my production number?
Your production number is a 7 digit number that usually starts with the number 7. It may be on quotes or build sheets if the dealer sent you anything before you bought it. You can also call a BMW Genius and they can provide it.
What format should I use when entering my production number and VIN?
The format should be: production number (given by dealer) "dash" and 2 numbers for the year followed by your VIN. For example, #######-## and then the VIN in line 2.
I am an existing customer and having trouble entering my information. What should I do?
If you are having trouble entering your information, contact Electrify America and ask them to reset your VIN. They should finish this process within one or two days. Additionally, make sure you are using the dash between your production number and year when entering your information.
I had a $0 EA balance because I was burning down 1,000 kWh of free charging with my previous e-Tron. What happened after my VIN was reset?
After your VIN was reset, EA charged you $10 to "fund" your account and then you could charge. This $10 will be refunded to you after you use up the 1,000 kWh of free charging.
How long does it take for the free charging to activate?
Once you enter your promo code and VIN, the free charging should activate within 24 hours. If it doesn't, contact EA customer service and they can help you troubleshoot the issue.
Is there a way to check if my free charging has been activated?
Yes, you can check if your free charging has been activated by logging into your EA account. You should see a message that says "Your Free Charging is now active" in the upper right corner of the page.
How long will my free charging last?
Your free charging will last for one year from the date of activation. After that, you will need to renew your agreement or purchase a new one.
What happens if I don't use all of my free charging before it expires?
If you don't use all of your free charging before it expires, the remaining kWh will be forfeited and you won't be able to use them. However, you can always purchase additional charging time if needed.