A Positive Experience with Tesla: Improving Customer Relations with the Home Depot Model for Delivery Advisors
Tesla's delivery process is certainly different from other car companies. From ordering to delivery, the lack of customer relationship was striking. Despite this, my delivery went well as I had a cashers check and no trade. However, there were some issues with the trade in group trying to walk back their offer by 10%. Additionally, the car was delivered without a tow hook ring and mobile charger. It seems that Tesla could follow the Home Depot employment model for delivery advisors to improve customer relations. Many have experienced similar issues, but most deliveries go fairly well if you stick to the Tesla norm.
The delivery process begins with ordering online. You can configure the car to your exact specifications and choose a delivery date. Once you have paid for the car, you will receive an email confirmation with the details of your order. The delivery advisor will contact you to arrange a time for delivery. They will also provide you with any additional information that you may need.
When it comes time for delivery, the delivery advisor will meet you at the dealership or service center. They will go over the paperwork and answer any questions that you may have. After that, they will walk you through the features of the car and explain how to use them. Then, they will take you out for a test drive and show you how to operate the car safely.
Once the test drive is complete, they will help you load your belongings into the car and make sure everything is secure. Then, they will review all of the paperwork with you one last time before handing over the keys. At this point, they will also explain how to register your car and provide any other necessary information.
After delivery, Tesla provides a few services to ensure that your experience is as smooth as possible. They offer a mobile app that allows you to track your vehicle's location and performance data in real-time. Additionally, they provide 24/7 customer service via phone or chat if you ever have any questions or concerns about your car. Finally, they offer a complimentary maintenance package that includes oil changes, tire rotations, and other basic services.
Overall, my experience with Tesla was positive despite some minor issues. The delivery process was efficient and straightforward, and I was able to get my car quickly without any hassle. The customer service was also excellent, and I felt like I was taken care of throughout the entire process. If Tesla were to implement an employment model similar to Home Depot's for their delivery advisors, I think it would greatly improve customer relations and make the entire experience even better.
What was the delivery experience like for the 2023 Model Y LR?
The process from ordering to delivery was very different from other car/truck purchases. There was a lack of customer relationship, and some issues with the trade-in value. Most deliveries go fairly well, but if you try to stray from the Tesla norm, life gets bad quickly.
Is there any way to improve the customer relations experience?
Perhaps Tesla could follow the Home Depot employment model for delivery advisors. Hire older retired guys that own Tesla's and only want to work a few hours a week to earn a little play money. They tried this last year by advertising for seasonal folks, but it took too much effort to train them for a job that lasted only a few weeks.
What is it like to negotiate deals with Tesla?
Managing the deliveries wasn’t difficult, negotiating the deals was the challenging part. It can be difficult to get the deal you want, especially if you are trying to stray from the Tesla norm. Tesla's sales team is very knowledgeable and helpful, but they are also very strict when it comes to their policies.
What kind of advice would you give someone who is looking to purchase a Tesla?
My advice would be to do your research before you buy. Read reviews, talk to owners, and ask questions. Make sure you understand the process and what you are getting into. Also, make sure you have a good understanding of the trade-in value for your current vehicle. Lastly, don’t be afraid to negotiate with Tesla. They may not budge on price, but they may be willing to throw in extras like free Supercharging or a few accessories.